Why PK Tech?
Over 15 years of proven success, Third-party audited (SOC 2), 24/7/365 support, Microsoft partner

PK Tech is an independent IT company located in Phoenix, Arizona.  
 

Message From Our Founder

The IT Industry is experiencing an identity crisis, and if you don't choose wisely, your company could be a victim of a wolf in sheep's clothing.

Big business is stripping the personal connection out of IT services. Many of the larger IT companies are being bought out by private equity mega-groups that demand a return on their investment, which typically leads to costs for businesses like yours thanks to massive price increases, loss of local staff, and less investment in the long-term success of your company.

Meanwhile, the Managed Service Provider/IT company industry has become the Wild West, as there is no direct oversight by any government agency or independent board. CPAs, financial advisors, lawyers, and even barbers have oversight to ensure American businesses are dealing with vetted professionals. We have no state or federal "IT company" license to qualify for, no mandated background checks, continuing education requirements, or required liability insurance that protects our clients from massive mistakes that can jeopardize your business.

Your due diligence process in selecting a trusted IT company can be the difference between prosperity and business closure.

Luckily for you, PK Tech is everything we say we are.

We've been at this for over fifteen years, and here's how we separate ourselves from the chaos:

  • We voluntarily go through one of the most thorough and respected third-party security audits by an independent CPA firm annually to prove we are a safe and secure IT company. Read more: PK Tech Announces Successful SOC 2 Type II Audit Completion.
  • We are 100% independently operated and owned by technology professionals who actively run the business. We have zero interest in selling to the dozens of private equity groups beating down our door.

When picking your IT partner, go with someone you can trust.

Partner with PK Tech.

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Jordan Hetrick
Founder & CEO

Jordan Hetrick, Founder & CEO
 

Our Story

PK Tech was founded in 2009 by Jordan Hetrick and the partners of the privately held CPA firm, Price Kong, CPAs (PK in PK Tech is from Price Kong).

Jordan started as Price Kong's internal IT Manager in 2005, using his extensive technical skillset and background to implement cutting-edge technologies that accelerated the firm's technology trajectory, enabling them to go paperless and work remotely earlier than most CPA firms in the country.

The partners saw something special in Jordan during the firm's technological transformation, and they wanted him to help their clients with their technology as he did for them. In 2009, PK Tech was formed.

Between 2009 and 2016, Jordan was closely mentored by his seasoned CPA partners. He was taught how to run a business, understand the financials, and treat clients professionally and respectfully. PK Tech grew rapidly thanks to the firm's referrals and business connections.

In late 2016, Jordan bought out his partners and became 100% owner of PK Tech. Since then, PK Tech has had tremendous success, with many of our original clients still with us fifteen years later. We've excelled at partnering with CPA firms, financial services, and specialized healthcare businesses with complex compliance and technology requirements.

Fifteen years into our business and counting, we have a proven track record and a time-tested formula for success while holding the ideal third-party attested SOC 2 Type II designation typically found in businesses ten times our size.

And we're only getting better.

PK Tech SOC 2 Type II Attested
 

Our Team

Meet the Leadership Team
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Jordan Hetrick
FOUNDER & CEO

Jordan is a born technologist and problem solver.

As a high schooler, he built computers and websites, took apart classic cars in his driveway, and was passionate about drumming in school jazz and marching bands. His parents' power bill took the hit, reflecting having servers and workstations networked in his room so he could scratch the IT itch that would later develop into a full-blown career and business. 

After receiving a Bachelor of Computer Science with Honors, he quickly obtained IT certifications, including A+, Network+, and Security+, and became a Microsoft System Certified Engineer.

With these credentials, he did significant projects for large organizations such as BankOne, HP, Cox, local colleges, and Phoenix's largest school district. After that, check out Our Story to see what happened next.

Jordan is an avid dog and cat lover, off-roader, and gamer, and he spends a couple of hours a day staying connected to the latest IT trends. 

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Niko Wagner
Service Manager

Niko began his working life managing a popular multi-location pizza chain in Arizona for nearly a decade before entering IT. From tossing pizza dough to improving the profitability of an underperforming location, he did whatever it took to get the job done. 

Looking for his next challenge, an IT career was an obvious path. After building his gaming PC in high school and helping his friends build theirs, his natural ability to understand and troubleshoot technology emerged. 

Niko was one of PK Tech's first employees, starting as a technician in 2013, just four years after the company was founded. Niko worked his way up the ladder quickly. Today, he is in leadership, runs the Service Department, is deeply involved with company growth initiatives, and has a long track record of designing and executing complex IT projects.  

Outside of work, Niko enjoys playing basketball and video games, as well as spending quality time with his family and house hippos 🦛.

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Charles Kreuzer
Account Manager

With over 30 years of experience, Charles is a Business Development and Account Manager at PK Tech, focusing on client growth.

Previously, he worked as a Sales Engineer and managed weight-based process controls. He has led production teams using lean manufacturing and provided start-up consultation as CEO of Scottsdale Marketing Consultants. His roles have spanned industries, consistently driving sales, efficiency, and profitability.

Outside of work, Charles enjoys 4-wheeling, off-road activities, and has played guitar for over 45 years. He’s also a dedicated cat owner.

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Maribel Alvarez
Office Manager

Maribel holds a bachelor's in business administration along with eight years of administrative experience. She handles a broad range of responsibilities such as HR, procurement, and billing, to ensure smooth operations within PK Tech.

Along with daily tasks, Maribel looks ahead to expand strategies that ensure efficiency for both our team and clients.

In her free time, Maribel enjoys crocheting, baking, and working on cars with her husband.

Our Other Team

Meet the 🐶😺🦛
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Ash
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Eco
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Peach
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Zero
PKT Pets - Ophelia
Ophelia
PKT Pets - Mr. Wick
Mr. Wick
PKT Pets - Bebita
Bebita
PKT Pets - Raven
Raven